SERVICE

TO ENSURE YOUR INSTRUMENTS ARE REGULARLY

CALIBRATED AND REPAIRED BY OUR PROFESSIONAL SERVICE TEAM

X-RAY FLUORESCENCE

(XRF)

NANOINDENTATION &

SCRATCH TESTING

TACTILE GAUGES

(WITH CABLE PROBES)

TACTILE GAUGES

(WITH BUILT-IN PROBES)

COULOSCOPE

(CMS AND CMS STEP)

X-Ray Fluorescence (XRF) Service Plans

Routine maintenance

Service visit(s) will be made each year to carry out the manufacturer’s specified calibration, adjustments and servicing procedures.
During the visit, performance to original specification will be demonstrated and approval obtained from the owners representative.
Critical examination performed to ensure radiation compliance. These contracts cover service labour costs unless a clause
for parts in addition to labour agreement (Gold) has been agreed, any replacement parts are charged as required. A report will be provided of any necessary preventative maintenance required if appropriate.

Emergency repair

One or more visits (subject to contract terms) will be made each year at the owner’s instigation. Fischer Service personnel will
normally discuss the problem by telephone and/or remote support (internet access required) to establish as nearly as possible the
exact fault before visiting. The visit will be made as soon as reasonably possible after notification.
After fault rectification, satisfactory performance to original specification will be demonstrated and approval obtained from the owners
representative. A report will be provided of any necessary preventative maintenance required if appropriate.

Agreement Level

BRONZE

SILVER

GOLD

Critical examination (radiation check)

Certificate of calibration

Calibration (application)

Routine maintenance (labour)

Travel costs (mileage, accommodation) 

Telephone support

Standard remote support (4 x 15 mins)

Extended remote support (8 x 30 mins)

Replacement parts discount (5%) 

Replacement parts discount (10%) 

Replacement parts included 

Emergency visit (1 x visit) 

Emergency visit (unlimited) 

Qualifying product age

All

All

Less than 5 years

BRONZE

Critical examination

(radiation check)

Certificate of calibration

Routine maintenance

(labour) 

Travel costs

(mileage & accommodation) 

Telephone support

Standard remote support

(4 x 15 mins)

Replacement parts discount

(5%)

Applies to all XRF machines

SILVER

Critical examination

(radiation check)

Certificate of calibration

Routine maintenance

(labour) 

Travel costs

(mileage & accommodation) 

Telephone support

Extended remote support

(8 x 30 mins)

Replacement parts discount

(10%)

Emergency visit

(1 x visit)

Applies to all XRF machines

GOLD

Critical examination

(radiation check)

Certificate of calibration

Routine maintenance

(labour) 

Travel costs

(mileage & accommodation) 

Telephone support

Extended remote support

(8 x 30 mins)

Replacement parts discount

(10%)

Emergency visit

(1 x visit)

Applies to less than 5-year-old XRF machines

Nanoindentation & Scratch Testing Service Plans

Routine maintenance

Service visit(s) will be made each year to carry out the manufacturer’s specified calibration, adjustments and servicing procedures.
During the visit, performance to original specification will be demonstrated and approval obtained from the owners representative.
Critical examination performed to ensure radiation compliance. These contracts cover service labour costs unless a clause
for parts in addition to labour agreement (Gold) has been agreed, any replacement parts are charged as required. A report will be provided of any necessary preventative maintenance required if appropriate.

Emergency repair

One or more visits (subject to contract terms) will be made each year at the owner’s instigation. Fischer Service personnel will
normally discuss the problem by telephone and/or remote support (internet access required) to establish as nearly as possible the
exact fault before visiting. The visit will be made as soon as reasonably possible after notification.
After fault rectification, satisfactory performance to original specification will be demonstrated and approval obtained from the owners
representative. A report will be provided of any necessary preventative maintenance required if appropriate.

Agreement Level

BRONZE

SILVER

Critical examination (radiation check)

Certificate of calibration

Routine maintenance (labour)

Travel costs (mileage, accommodation) 

Telephone support

Standard remote support (4 x 15 mins)

Extended remote support (8 x 30 mins)

Replacement parts discount (5%) 

Replacement parts discount (10%) 

Emergency visit (1 x visit) 

Qualifying product age

All

All

BRONZE

Critical examination

(radiation check)

Certificate of calibration

Routine maintenance

(labour) 

Travel costs

(mileage & accommodation) 

Telephone support

Standard remote support

(4 x 15 mins)

Replacement parts discount

(5%)

SILVER

Critical examination

(radiation check)

Certificate of calibration

Routine maintenance

(labour) 

Travel costs

(mileage & accommodation) 

Telephone support

Extended remote support

(8 x 30 mins)

Replacement parts discount

(10%)

Emergency visit

(1 x visit)

     

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